Operations Manager

Key Responsibilities

Operational Management:

• Oversee the efficient and effective daily operations of the food service business.
• Manage food safety, hygiene, and compliance with health regulations.
• Optimize workflow and ensure smooth service operations.
• Assist in planning and execution of advertisements, marketing promotions, events, and roadshows.

Customer Service Excellence:

• Build and maintain strong customer relationships to enhance brand loyalty.
• Handle customer inquiries, complaints, and feedback to ensure satisfaction.
• Implement strategies to improve overall customer experience.

Team Leadership & Training:

• Lead and manage a high-performing team of employees.
• Conduct staff meetings to ensure alignment with company goals and policies.
• Provide training and development programs to enhance team skills and efficiency.

Security & Compliance:

• Ensure all security protocols and procedures are followed.
• Monitor and address any potential security risks within the establishment.

Cross-Functional Support:

• Assist in other operational areas as needed.
• Collaborate with other departments to achieve business goals.

Qualifications & Skills

• Proven experience in food service management or a similar role.
• Strong leadership and team management abilities.
• Excellent communication and problem-solving skills.
• Knowledge of food safety regulations and industry best practices.
• Ability to work in a fast-paced environment and adapt to changing needs.
• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate