Applications Engineer / Senior Applications Engineer

Job Summary

The Applications Engineer is the technical bridge between our customers and our equipment. You will run sample evaluations and demonstrations, train customers on our tools, support pre-sales and post-sales activities, and feed customer needs back to our R&D team.

Responsibilities

• Conduct failure analysis sample evaluations and demonstrations for customers both in-house and on-site to support technical understanding and decision-making
• Prepare detailed evaluation reports, application notes, and technical presentations to communicate findings and solutions effectively
• Provide pre-sales technical support by assessing customer requirements, recommending suitable system configurations, and assisting with proposals and tenders
• Deliver comprehensive customer training on system operation, analysis techniques, and best practices to enhance user proficiency
• Support installation, commissioning, and acceptance testing of systems at customer sites to ensure proper setup and functionality
• Troubleshoot application-related issues by collaborating with Service and R&D teams to resolve problems efficiently
• Collect and analyze customer feedback and market requirements to contribute ideas for product improvements and new features
• Represent the company at trade shows, seminars, and technical workshops in Singapore and the region to promote products and engage with customers

Preferred competencies and qualifications

• Diploma or Degree in Electrical/Electronics Engineering, Materials Science, Physics, or a related field
• Three years of experience in failure analysis, semiconductor process/product engineering, or applications support for analytical equipment; fresh graduates with strong relevant project experience may be considered
• Familiarity with failure analysis techniques and tools such as optical/emission microscopy, X-ray, acoustic microscopy, thermal/laser-based fault isolation, sample preparation, decapsulation, SEM/EDX, and electrical characterization
• Comfortable working hands-on with hardware, optics, and software
• Strong communication and presentation skills to explain technical concepts clearly to customers
• Ability to work independently, manage multiple customer requests, and travel regionally