Systems Engineer

Technology is at its best when people never have to think about it. One moment you are helping a colleague get back to work after a technical issue. The next, you are strengthening cybersecurity, maintaining critical infrastructure, or ensuring the systems remain secure and available.

We think you will enjoy this role if you:

• Stay calm and think clearly under pressure
• Thrive both independently and collaboratively
• Take ownership and see issues through to resolution
• Spot risks and opportunities before they become problems
• Naturally curious and always exploring how technology can simplify work
• Love solving puzzles and getting to the root cause, not just treating the symptoms
• Turn technical jargon into simple, practical solutions that everyone can understand

You will be responsible for

End-User Support

• Provide Level 1 and Level 2 end-user support, including laptop deployment, endpoint protection, BitLocker encryption, VPN configuration, and troubleshooting of hardware, software, and Microsoft 365 issues

Server & Microsoft 365 Administration

• Configure and deploy Windows Server virtual machines on VMware, Windows Server, Microsoft 365, Active Directory, Exchange Online, and SharePoint Online environments

Storage & Backup Management

• Manage Synology NAS, including storage, backup, disaster recovery, and data restoration

Network & Infrastructure Management

• Configure, maintain, and troubleshoot Sophos Firewall, VPN, UniFi wireless networks, and Aruba/HP switches
• Perform firmware, software, and security updates for servers, firewalls, switches, wireless devices, and endpoint devices

Cybersecurity & Compliance

• Generate routine cybersecurity reports, perform traffic analysis using firewall logs, network monitoring tools, and security reports to identify suspicious or abnormal activities
• Monitor infrastructure health, network performance, firewall activity, and security alerts, and investigate potential security threats
• Perform system hardening of servers, endpoints, network devices, and Microsoft 365 environments in accordance with security best practices and organisational standards
• Manage vulnerability assessments, remediate identified security risks, and implement cybersecurity best practices to strengthen the organisation's security posture
• Install, renew, and maintain SSL certificates and other security-related configurations
• Support HIA technical compliance and collaborate with vendors on infrastructure upgrades, cybersecurity initiatives, and IT project implementation

Documentation & Asset Management

• Maintain IT infrastructure documentation, system configurations, network diagrams, and IT asset inventory

Projects & Continuous Improvement

• Participate in IT projects, system enhancements, and technology initiatives, and perform other duties as assigned to support organisational needs

What matters most

Strong technical expertise is essential. Curiosity, ownership and a genuine commitment to delivering secure and reliable technology matter even more!

We want to hear from you if you are that unique person who

• has a minimum 2 years of hands-on experience as a Systems Engineer
• has a Diploma or Degree in Information Technology, Computer Science, or a related discipline
• believes technology should empower people, not frustrate them
• is driven to keep learning and stay ahead of emerging technologies
• has experience in healthcare or familiarity with the Health Information Act (HIA) (preferred)