Assistant Manager, Student Services

Salary range: SGD 3200-3800 / month

ABOUT THE ROLE

The Assistant Student Service Manager leads the Student Service Department, overseeing student welfare, pastoral care, and administrative support for a mainly international student population. Reporting to the Vice President, this role combines hands-on casework with team leadership, and ensures the department meets EduTrust and SWDA requirements.

KEY RESPONSIBILITIES

Departmental Leadership

• Oversee daily operations of the Student Service Department

• Supervise and guide Student Service Officers/Executives, assigning caseloads and reviewing their work

• Set service standards and workflows for welfare, discipline, attendance, and student support

• Update the Vice President on department performance and EduTrust/SWDA/ICA compliance

• Represent the department in cross-functional meetings as needed

Team Management & General Student Services

• Lead and supervise the Student Services Team

• Handle student admission, withdrawal, course completion, and attendance records

• Cover the front desk and assist walk-in students with enquiries, feedback, and complaints

• Respond to email and phone enquiries

• Coordinate admin matters across departments

• Support student events, orientation, and graduation as needed

• Check in on student wellbeing

• Act as the main contact point for students

• Take on other duties as assigned

International Student Support

• Support Student's Pass applications and renewals, and related ICA matters

• Track compliance with Student's Pass conditions and flag at-risk cases early

Student Welfare & Pastoral Care

• Support students with academic, personal, and social concerns; escalate complex cases to the Admissions team, Academic Department, or Vice President

• Follow up on attendance issues in line with EduTrust/SWDA requirements

• Support discipline processes, including case records and follow-up

• Help organize student wellbeing activities