[Min Degree, Good Exposure] 4 Months Contract Senior/ Executive (Patient Experience) @West Gov Hospital #HLV

Responsibilities

• Ensure complaints are managed expeditiously to enhance overall efficiency and improve overall patient experience
• Provide sound recommendations to internal stakeholders and addressing patient’s feedback confidently to achieve an amicable resolution
• Establish regular communication channels to ensure all involved parties are informed throughout the investigation process
• Ensure that the information gathered is comprehensive, relevant, and accurate, minimising the need for rework
• Ensure the administrative work and co-ordination of the family conference between stakeholders and patients are well-managed.
• Ensure projects assigned are executed on time, on target and with quality

Requirements

• Min degree qualifications
• 1 to 3 years of relevant experience in customer service environment, preferably in a healthcare setting
• Possess good writing and analytical skills
• Ability to crystallise issues and identify root causes to facilitate effective resolution strategies

TELE me at @vallsl or WA me at https://wa.me/+6587200388

Interested candidates please submit your resume to Sign in to view email

Jace Choo Oi Kei

Personnel EA License No.: R1875164

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