Customer Service Representative

Serve as the customer service / inside sales interface between the customer and Bay Advanced Technologies. Effective and efficient processing of all customer order transactions and customer order inquires with minimal direct supervision.

Position Responsibilities

• Process customer orders
• Send order confirmations
• Support sales reporting
• Work along with outside Sales on customer RFQ
• Answer incoming sales department phone calls
• Update customer order rescheduling and open order report
• Update order status in customer’s vendor portal
• Other duties as directed

Essential skills and experience

• Diploma in Business or any related field
• Experience in semiconductor or contract manufacturing supply chain would be an added advantage.
• Good knowledge in Microsoft Excel
• Knowledge of sales order processing
• Team player and solution oriented
• Ability to multi-task and handle difficult situations professionally
• Good interpersonal skills and excellent communication skills