Customer Service Manager

Job Responsibilities

• Order processing including inventory order planning duties

• Work closely with sales team on fulfilling customer’s expectations on lead time for stock arrival

• Handle sales team enquiries suck as inventory avaliability, order follow up and delivery coordination and quotations.

• Manage customer's orders with respect to customer requirements, backlog order status and planned supplier deliveries in order to maintain acceptable customer service levels.

• Ensure proper record and documentation verifications and filing

• Review forwarders for efficencies and cost effectiveness.

• Relevant Diploma in any discipline

• Min 3 years relevant working experience in sales support functions

• Sales support functions; knowledge of shipping and frieght will be of plus advantage

• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer concerns

• Able to work in teams as well as independently with minumum supervision

• Able to work on weekends, public holidays