Director of Service

Company Overview

We are a Singapore-based management consulting firm specializing in digital transformation and a proud Salesforce Partner. We deliver enterprise-grade Salesforce solutions across Asia-Pacific, combining technical expertise with consultative sales, implementation, integration, and managed services.

Job Summary

Lead the APAC professional services team as Lead APAC of Services, managing the full services lifecycle from pre-sales through delivery and customer success. Drive profitability, scale delivery capabilities, and maximize client value from Salesforce investments.

Responsibilities

• Define and execute the APAC services strategy aligned with sales and product roadmaps to drive business growth
• Lead, mentor, and develop a multi-country team of Solution Architects, Consultants, and Project Managers to enhance delivery capabilities
• Oversee project portfolios to ensure on-time, on-budget delivery while maintaining high customer satisfaction
• Collaborate with Sales to scope, estimate, and present compelling services proposals for enterprise deals
• Drive operational excellence by improving methodologies, optimizing resource utilization, and developing repeatable intellectual property
• Serve as an escalation point to resolve complex technical or delivery challenges efficiently
• Build and nurture senior client relationships across the APAC region to foster long-term partnerships

Preferred competencies and qualifications

• 12+ years in enterprise IT professional services, including at least 5 years in regional leadership roles within APAC
• Deep knowledge of the Salesforce ecosystem (Sales, Service, Experience Cloud, or Industries) with Salesforce certifications strongly preferred
• Proven experience scaling services teams in fast-growing, partner-led environments
• Strong commercial acumen with experience managing P&L, pricing models, and services sales
• Excellent cross-cultural communication and stakeholder management skills
• Based in Singapore or willing to relocate