Forward Deployed Architect

This role is at the forefront of Infor’s AI transformation, serving as the primary driver of customer adoption for the Velocity Suite—Infor’s AI-powered solution portfolio. Acting as a critical bridge between customers, product management, and engineering teams, this position focuses on rapidly deploying AI use cases, designing and executing proofs of concept, and translating business needs into scalable AI-driven solutions. By pairing deep industry knowledge with hands-on AI tooling expertise, this role accelerates Velocity Suite adoption through fast-paced, concurrent customer engagements. It is a high-impact, customer-facing role that demands technical depth, AI fluency, and strong communication skills to guide customers through their AI journey.

A Typical Day in the Life Includes

• Engage directly with customers and C-level stakeholders to guide their AI adoption journey with the Velocity Suite, acting as a trusted advisor who gathers requirements and translates business needs into actionable AI-driven solution designs.

• Own end-to-end solution architecture for Velocity Suite implementations, including rapidly scoping and executing AI proofs of concept, leading demos and workshops, and building repeatable deployment patterns to accelerate customer adoption.

• Lead engagement across the customer lifecycle from pre-sales through post-go-live, bridging Sales, AI Foundry, Product, Engineering, Support, and FDE teams to ensure cohesive execution.

• Manage multiple concurrent customer engagements in a fast-paced deployment model, liaising between customers and internal teams to design and deliver use cases rapidly.

• Drive solution innovation by applying industry trends, competitive positioning, and customer feedback to influence product roadmap direction and build reusable reference architectures.

• Apply AI tools including Kiro, Claude, and GenAI platforms daily to design and deploy Velocity Suite use cases, automate workflows using Python/SQL, and accelerate the speed of delivery across concurrent customer engagements.

• Create reusable assets, reference architectures, standardized patterns, and governance practices that support delivery excellence, risk management, security, compliance, successful go-lives, and global knowledge-sharing, including mentoring junior architects.

Basic Qualifications

• Experience interacting directly with customers in a technical or consulting capacity.

• Ability to translate business requirements into technical solution designs and architecture documents.

• Knowledge of ERP systems or enterprise software across industries such as food and beverage, fashion, distribution, chemicals, and manufacturing.

• Technical understanding of integration platforms, APIs, and system architecture concepts.

• Experience managing multiple projects or customer engagements simultaneously under fast-paced timelines.

• Experience communicating effectively with both technical and non-technical stakeholders, including senior leadership.

• Ability to travel up to 50%

Preferred Qualifications

• Experience with Infor OS or similar enterprise integration platforms, including knowledge of APIs, multi-tenant architectures, and system integration patterns.

• Background combining both functional and technical roles within enterprise systems, with experience supporting proof of concept development or rapid solution deployment.

• Familiarity with AI tools and platforms, including generative AI solutions, and ability to use AI to accelerate solution design, automate workflows, and improve delivery outcomes.

• Multilingual capabilities and experience in pre-sales, solution consulting, or customer success roles serving diverse global regions.

• Workplace Fairness and Non-Discrimination Commitment

Infor is committed to fostering a fair and inclusive workplace. We do not discriminate against any employee or job applicant on the basis of race, religion, nationality, gender, age, marital status, language, pregnancy status, caregiving responsibilities, disability, mental health condition, or any other characteristic protected under applicable laws, including the Workplace Fairness Legislation. All employment decisions are based on merit, qualifications, and business needs.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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