Customer Service Officer (Retail / Shopping Mall)

About The Role

We are looking for a customer-focused individual to join our team as a Customer Service Officer (Retail / Shopping Mall). In this role, you will be the key point of contact for shoppers and tenants, ensuring a pleasant and seamless mall experience

What You Will Be Doing

• Manage the Customer Service / Information Counter as the first point of contact
• Attend to shoppers’ and tenants’ enquiries, requests, and feedback
• Assist in mall promotions, events, and campaigns
• Handle voucher sales and redemptions
• Support Loyalty Programme enquiries and redemptions
• Support the upkeep and presentation of the mall
• Maintain high service standards and perform administrative duties

We’re Looking For Someone Who’s

• Able to work on a 6-day rotating shift, including weekends and Public Holidays
• Minimum 1 years of experience in shopping mall or hotel concierge services
• Customer-oriented with strong communication and interpersonal skills

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!