SR INFORMATION SECURITY ENGINEER

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The role sits within Lumen’s Security Operations Engineering team and is accountable to lead and manage all activities as part of our service onboarding and deployment of our Managed Security Services.

This includes coordinating and working with customers to deploy log collectors, agent software, testing and confirming that the services have been deployed or activated. This role will also support, manage and

operate the technology platforms (SIEM, SOAR, others) which we are leveraging in our managed security services for our customers. The candidate will have responsibility to monitor and manage our centralized

technology platforms, our deployment activities for services to new customers, and 3rd level operational support of Lumen’s standard managed security products.

The Main Responsibilities

• Interface with the Lumen customers’ internal staff to support the deployment and operationalization of CenturyLink’s Security Log Monitoring (SLM) / Managed Security Behavioral Analytics (MSBA) / Managed
• Endpoint Detection & Response (MEDR) service on our platforms in APAC.
• Responsible to work with customers’ IT teams to script and configure GPO or other methods for deployment of agents or EDR installations.
• Responsible for configuration changes and tuning of AWS environment. Ensure that AWS tags are used to document and identify the environment, versions, usage, and other critical details.
• Responsible for setting up communications / connectivity to customers’ premises, such as site-to-site IPsec / VPN.
• Interpret and incorporate customer requirements into Lumen’s repeatable processes where appropriate
• Manage project timelines.
• Monitor, secure, harden, operate, patch / update, upgrade and maintain the FortiSIEM & Swimlane SOAR platforms on AWS.
• Be part of the platform (FortiSIEM & Swimlane SOAR) on-call operational support team roster. The role requires being on standby or on call after hours and weekends, on rotational basis.

What We Look For in a Candidate

• Resilience and ability to handle stressful situations effectively while managing several tasks
• Ability to work within a defined deployment process and willingness to participate in periodic after-hours scheduled maintenance
• Demonstrated ability to make and take responsibility for decisions on technical issues
• Ability to work in a self-directed manner and demonstrate initiative
• Experience following and creating repeatable processes to support a multi-tenant environment
• Quick learner
• Attention to detail
• Ability to communicate effectively – both written and oral.
• Strong analysis skills to perform network and system vulnerability assessments, identifying and prioritizing security issues, and documenting findings and recommendations.
• Strong customer focus and quality mindset.

Competencies: (where applicable)

• Preferably some working experience with Active Directory.
• Some basic knowledge of SIEM, different log collection methods and rules / use case development on SIEM.
• Good with Microsoft Excel, Word and Powerpoint.

Compensation

What to Expect Next

Requisition #: 342891

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:

https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.