Passenger Services Duty Manager

BIZHUB ASIA PTE. LTD.

Date: 5 hours ago
City: Singapore, Singapore
Salary: SGD 3,000 - SGD 4,000 / mo
Contract type: Full time
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Location: ChangiAirport, Singapore

Responsibilities

  • Oversee daily passenger service operations and flight handling
  • Lead, coach, and supervise frontline staff
  • Ensure smooth operations and airline service standards
  • Handle passenger feedback, complaints, and operational issues
  • Manage staff deployment and special assistance requests (e.g. VIP, MAAS)
  • Monitor performance and ensure compliance with safety, security, and PDPA requirements
  • Achieve operational KPIs and service excellence

Requirements

  • Proven managerial experience in the aviation industry
  • Strong leadership, communication, and problem-solving skills
  • Customer-focused with the ability to work under pressure
  • Passionate about delivering excellent guest service
  • Able to work rotating shifts, weekends, and public holidays

Join our team and lead world-class passenger service operations at Changi Airport!

EA License No: 08C2822

Bizhub Asia Pte Ltd

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