Customer Service Executive
SPRING BEAUTY PTE. LTD.
Gore Responsibility
1 Client experience & scheduling
Greet clients and manage check in/check out.
Book / confirm and/or reschedule appointments (via phone, app or in-person)
Co-ordinate with beauticians on client schedules
2 Point of Sales & Payments
Process payments (credit/debit cards, cash etc) and issue receipts.
End of day sales receipts settlement.
3. Client retention & Communication
Post service follow-up of clients
Send reminders for upcoming appointments.
4. Timing sensitivity
Track service durations to prevent backlog.
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