Desktop Support Engineer

Summary of Job

The Desktop Support Engineer provides first-line IT support in a fast-paced trading environment, ensuring reliable operations of end-user devices, trading systems, and workplace technology. The role supports day-to-day IT operations, including incident resolution, trader workstation support, and IT asset management, while maintaining high service standards and system availability.

Key Duties and Responsibilities

End-User & Desktop Support

• Provide Level 1 IT support for end-user devices, applications, and workplace technology
• Manage and resolve incidents and service requests in line with SLAs
• Install, configure, and maintain Windows operating systems and IT peripherals

Trading Floor & Application Support

• Support trading platforms, market data systems, ETRM/CTRM (e.g. Bloomberg, Reuters/Eikon. WebICE, CoreTRM, Endur, Allegro etc.)
• Assist with trader workstation setups (e.g. multi-monitor configurations and specialised devices) and troubleshoot performance or connectivity issues

IT Operations & Asset Management

• Perform device imaging and system setup, ensuring standard configurations
• Manage IT asset procurement and inventory, including vendor coordination

Incident Management & Continuous Improvement

• Escalate complex issues where required and maintain accurate support documentation
• Identify recurring issues and support process and service improvements

Education Level and Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field

Specific Knowledge/Skills

• Mandatory: Working knowledge of trading-floor IT operations and support within an energy trading, commodities trading, or financial trading environment.
• Preferred: Experience providing Level 1 application support for ETRM/CTRM platforms, market data systems, and trading applications. This includes basic user administration, incident triage, monitoring, issue resolution, and coordination with application vendors and support teams.
• Familiarity with trading platforms or market data systems (e.g. Bloombergy, Reuters/Eikon, WebICE and ETRM/CTRM solutions (e.g. CoreTRM, Endur, Allegro) is highly desireable
• Ability to work effectively in a fast-paced and time-sensitive environment

Relevant Past Experience

• Minimum 1–3 years of IT desktop support, service desk, or end-user computing experience within the energy trading industry. Candidates must demonstrate experience supporting business-critical trading floor operations and users in a fast-paced environment

• Hands-on Level 1 support experience for ETRM/CTRM platforms, market data applications, and trading-related systems, including user onboarding/offboarding, access management, incident management, and vendor escalation.

Please note that only shortlisted candidates will be notified.

EA Licence: 26S3307

Reg No: R26160234