HR Systems Implementation (9 months) #ESY

RECRUIT EXPRESS PTE LTD

Date: 22 hours ago

City: Singapore, Singapore

Salary: SGD 5,500 - SGD 7,000 / mo

Contract type: Contractor

• Support preparation of cutover plans for country deployments and go-live activities across APAC countries

• Coordinate and track cutover activities.

• Follow up with project team members and country stakeholders to ensure timely completion of cutover tasks.

• Coordinate hyper care activities following country go-live.

• Facilitate daily and weekly hyper care meetings with country teams and key stakeholders.

• Track and monitor open issues, action items, and support requests during the hyper care period.

• Ensure smooth transition from hyper care support to Business-As-Usual (BAU) operations.

• Coordinate the logging and tracking of system incidents, defects, and enhancement requests.

• Liaise with vendors, technical teams, and business stakeholders to ensure timely resolution of tickets.

• Monitor ticket ageing, escalation status, and service levels.

• Maintain issue logs and provide regular status updates to project leadership.

• Analyse support tickets, incidents, and deployment-related issues to identify trends and recurring problems.

• Develop and maintain APAC-wide dashboard to track operational KPIs and insights on system performance, operational issues, and adoption metrics.

• Prepare compliance, governance, and management reporting for leadership review.

• Support planning and coordination of device firmware upgrades across APAC locations.

• Monitor deployment progress and track completion of upgrade activities.

• Coordinate with local country teams and technical support teams to resolve device-related issues.

• Maintain device inventory and upgrade status reporting where required.

• Support monitoring and follow-up of Internal Control System (ICS) requirements across countries within APAC.

• Coordinate with country representatives to ensure timely completion of ICS activities and action items.

Interested candidates, please email your resume to Sign in to view email

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

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