Outlet Assistant Manager

Job Responsibilites

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations
• To assist outlet manager ad-hoc work

Requirements

• Minimum 3 years and above experience in similary industry.
• Will able to work shift work and late shift. Eg: closing till 2am.
• Strong leadership skills so able to mentor other team memebers.
• Good communication skills
• Need to know the language of english and chinese as required by the customers.
• shift work required
• weekend & ph required to wok
• working may work up to 12 hours per day if operation required.
• 4 days off per month