Desktop Support Engineer (1-year Renewable Contract) #IAC

Job Responsibilities

• IT end-user computing devices and software requirements shall include deploying, maintaining, managing, supporting, troubleshooting, installing and configuring of notebooks / laptops, printers, desktop PCs, monitors, tablets, anti-malware software, operating systems, business software applications (MS Office, MSOffice 365 applications, Adobe Acrobat and etc.), client machines network connectivity and etc.
• Manage and resolve customer helpdesk servers, LAN/WAN, cabling, video conferencing, backups, offsite backups, switches, firewalls and ensure 24x7 availability
• Troubleshoot PC, gadgets, network, servers and provide solutions to resolve such failures on both immediate and long-term basis
• Ensure Backups and Restorations are successful and properly done on a daily basis
• Assess, review and recommend existing IT infrastructure for potential weaknesses and propose and implement solution or mitigation process
• Monitor and trend network and system utilization and apply the information towards improving infrastructure availability, resilience and security
• Setup VIP’s gadgets, internet, troubleshoot issues request in a timely manner and ensure that they can receive their emails on their mobile and other devices
• Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance on day-to-day basis
• Reviews of the existing information and systems landscape across The Group, and proactively implement infrastructure and system improvements to enhance business benefits and reduce business risks
• Rack mounting, OS installation and PC cloning
• Manage Software Licenses, hardware and software inventories, asset tagging and cable patching and labelling to the network ports (both at the network equipment and EUC device end)
• Perform Vendor Management and submit monthly fix asset end-to-end
• Any other ad-hoc duties as assigned by supervisor.

Requirements

• 1+year of experience handling user support and AV support
• Technical knowledge in Troubleshooting of PC, AV
• Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health-check and fine-tuning
• Experience in Implementing and Maintaining Backup Solutions
• After office hours support: including weekend and holidays for urgent issues

Interested applicants, please email your resume to Andre Chua Jing Ming

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CEI Reg No: R1989053

EA Licence No: 99C4599

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