Assistant General Manager

Job Title: Assistant General Manager

Location: Singapore (on-site, across the Figment shophouse portfolio)

Job Type: Full-time

Reports to: General Manager

Compensation: S$5,500 - S$6,000

Hey Future Figment Family Member!

Ever dreamt of running the engine behind Singapore's most beautiful heritage homes? Well, we did- and we're Figment, the rebels of hospitality, making the world a more human place to live.

Our boutique hotel-inspired homes have been called the “Picassos of Singapore’s Built Heritage” by Travel + Leisure, with features in The New York Times, Wall Street Journal, The Straits Times, and Channel NewsAsia. Over the past 35 years, we’ve welcomed more than 4,000 members from companies like Grab, BCG, and Citi.

What Makes This Role Different

• You Run the House: Every move-in, every turnover, every maintenance close-out across the Figment portfolio runs through you. Members experience your standards every single day.
• Accelerated Growth: Staff take on significant responsibilities from day one in our hands-on, scrappy startup environment. As we aggressively expand our portfolio, you’ll grow alongside us with clear progression paths and potential phantom equity eligibility.
• Global Conservation Mission: As stewards of Singapore’s architectural heritage, we’re pioneering the boutique homes concept globally — from London townhouses to Spanish Colonial homes in Intramuros, Manila, to colonial bungalows across India. Your work directly protects the physical fabric of irreplaceable buildings.

Role Purpose

You will directly manage the overall operations- Figment’s Housekeeping and Maintenance teams, ensuring every shophouse is guest-ready to boutique-hotel standard at all times. Your job is to lead daily operations across the portfolio- clean, well-maintained, and running on tight SOPs- while building the systems and team capability that make standards sustainable as we grow.

We want someone who is obsessed with standards, has the operational rigour to enforce them consistently, and has the leadership presence to get the best out of a small, hands-on team.

What You Will Own

• Directly manage the Housekeeping Supervisor and Maintenance Technician(s): daily briefings, rosters, performance reviews, training plans, and accountability for team output.
• Own every member move-in and move-out turnover: coordinate housekeeping and maintenance to deliver a spotless, fully functional studio on the date promised, every time.
• Conduct regular property inspections across all shophouses; identify gaps, coach the team on the spot, and close out snags before members notice them.
• Own and continuously improve Figment’s housekeeping and maintenance SOPs: move-in standards, inspection checklists, defect logging, key management.
• Run the preventive maintenance programme: schedule, track, and close out M&E, structural, and FF&E works across the portfolio before they become reactive and costly.
• Manage the vendor ecosystem for cleaning, pest control, and specialist contractors: SLA enforcement, quality audits, and cost discipline.
• Track and manage consumables and supplies inventory across the portfolio: par stocks, reorder cycles, and spend within budget.
• Partner with member experience escalations; triage maintenance and housekeeping issues, communicate resolution timelines clearly, and close out with the member.
• Support Sales on property viewings and move-in readiness; ensure every prospective member sees Figment at its best.
• Use AI and digital tools- inspection apps, Asana, WhatsApp, and Claude/ChatGPT- to sharpen checklists, reporting, SOP drafting, and team communication.

What We Are Looking For

• 2- 3 years in hotel or hospitality operations with direct line management of housekeeping and/or maintenance teams.
• Proven ownership of hotel-standard room quality, turnovers, and defect management- not just participation in a cleaning rota or maintenance log.
• Experience building and enforcing SOPs, inspection scoring, and quality audit processes.
• Track record of managing external vendors: holding contractors and service providers to agreed standards and cost commitments.
• Strong comfort with rosters, checklists, inventory tracking, and basic spreadsheet reporting.
• Daily use of mobile tools- WhatsApp, inspection apps, scheduling tools- and ideally AI tools such as Claude or ChatGPT for SOP drafting and team communication.
• Excellent written and spoken English; conversational Mandarin or Malay is a plus given our team and vendor mix.
• Comfortable moving between properties in central Singapore and working hands-on when the situation requires it.

Key Competencies

• Operational Standards Ownership: you notice the scuff mark, the flickering light, the linen folded the wrong way- and you fix it before a member ever sees it.
• People Leadership: you can roster, motivate, train, and coach a small team- including holding firm conversations on under-performance- while keeping morale and pride high.
• Operational Discipline: you live by SOPs, checklists, and audit trails- and you build them where they don’t yet exist.
• Vendor Management: you hold contractors and service providers to agreed standards, push back on weak performance, and protect Figment’s cost discipline without dropping quality.
• Cross-Functional Coordination: you coordinate cleanly with Guest Relations, Sales, and Finance so move-ins, viewings, and Club House events run without drama.
• Heritage Building Stewardship: you treat every shophouse as an irreplaceable conserved building- maintenance decisions, cleaning products, and contractor briefings all reflect that care.
• Problem-Solving Under Pressure: heritage buildings throw curveballs- leaks, pest outbreaks, urgent repairs before a move-in. You triage calmly, escalate the right things, and keep the schedule intact.
• Tech & AI Fluency: comfortable with mobile inspection apps, basic spreadsheets, and AI tools (Claude, ChatGPT) to speed up SOPs, reporting, and team comms.

Nice to Have

• Boutique hotel, serviced apartment, coliving, or heritage-property operations experience.
• Familiarity with property management systems and mobile inspection apps.
• Basic understanding of M&E (mechanical and electrical) systems in older or conserved buildings.
• Experience training and developing junior housekeeping or maintenance staff.

Why This Role Matters

Figment is a premium product. The Assistant General Manager is the person who keeps that premium real- every room ready, every repair closed, every standard held. You’re the equivalent of a hotel’s Director of Rooms: the one who makes sure the product delivers on its promise the moment a member walks through the door.

If you take pride in a well-run house, love leading a team, and want direct responsibility for the standard of some of Singapore’s most beautiful buildings- this role is for you.