L1 Support Engineer (Government)

Working Hours: Monday – Thursday (8.30am – 6pm), Friday (8.30am – 5.30pm)

Nearest MRT: Labrador MRT

Salary Package: Up to SGD 3,300 + AWS

Our L1 Support Engineer plays a crucial role in assisting inquiries and issues, ensuring that our services are accessible and effective. We are seeking dedicated individuals to join our team and provide top-notch support to our community.

Roles and Responsibilities

• Handle cases through various communication channels including hotline, email, online forms, chatbot, portal, or case management system.
• Conduct initial troubleshooting in accordance with standard operating procedures (SOPs) and guides.
• Escalate tickets to higher support levels and ensure resolution is achieved within the Service Level Agreement (SLA).
• Accurately and promptly log all customer queries and follow-up interactions into the CRM system.
• Identify and escalate emerging query trends or potential issues to the team leader.
• Perform any additional relevant tasks as assigned by the Supervisor.

Requirements

• Minimum ITE/Diploma in computer science or information technology field or related field.
• Minimum 1 year of working experience in Technical Helpdesk operation
• Prior experience in Government sector.

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This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Siew Ting (Maeve) - R25127375

ScienTec Consulting Pte Ltd - 11C5781