(Senior) Assistant Manager, Service Academy

Overview

The Service Academy is dedicated to cultivating a culture of service excellence and celebrating those who consistently deliver extraordinary care to patients and colleagues. We are seeking a dynamic and committed individual to join our team as Assistant Manager / Senior Assistant Manager. This role offers the opportunity to shape recognition platforms, foster partnerships, and champion initiatives that elevate service culture across the organisation.

Key Responsibilities

• Awards Management & Recognition
  • Lead the coordination of quarterly internal service awards and external service award submissions.
  • Call for submissions, consolidate evidence, and manage scoring processes with precision and fairness.
  • Liaise with organising committees to ensure seamless award presentations and events.
  • Drive improvement projects for service awards and recognition systems employing automation / APIs

• Stakeholder Engagement
  • Collaborate with internal partners such as HR, as well as external organisations, to drive award participation and recognition initiatives.
  • Communicate effectively with diverse stakeholders to ensure timely and impactful submissions.

• Learning & Exposure
  • Organise site visits to renowned service organisations, providing learning opportunities and inspiration for service champions.
  • Curate meaningful experiences that reward and motivate staff for their dedication to service excellence.

• Service Academy Support
  • Contribute to broader departmental functions, including co-training initiatives, e-learning and on-ground service coaching.
  • Support the Academy’s mission of embedding service excellence into daily practice and culture.

Qualifications & Attributes

• Bachelor’s degree preferably in Learning & Development or related field and ACTA, DDLP though not necessary would be an advantage
• At least 3–5 years of experience in learning & development, awards management, or stakeholder engagement.
• Strong project management and organisational skills, with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills to engage stakeholders across levels.
• Passion for service excellence and recognition, with a keen eye for detail and quality.
• Ability to work independently while contributing to a collaborative team environment.