Customer Support Officer (Local prefer)

Aurora Asia Pacific Pte Ltd

Date: 2 weeks ago

City: Geylang, Central

Salary: SGD 3,600 - SGD 4,000 / mo

Contract type: Full time

Location: Ang Mo Kio, Singapore

Basic Salary: SGD 3,600 – $4,000 (Commensurate with experience)

Handle enquiries, orders, quotations, service requests, and escalations professionally.
Proactively update customers and management on order status, shipment risks, and solutions.
Liaise with internal teams to ensure timely order fulfillment and issue resolution.
Build and maintain strong ties with customers, internal stakeholders, and management.
Maintain precise operational records and ensure adherence to company, quality, and regulatory standards.

Degree/Diploma in Business, Engineering, Operations Management, or related fields.
Min. 3 years in customer service (Machinery, Equipment, or Technical Service industry preferred).
Fluent in English; proficiency in Mandarin is an advantage (to liaise with Chinese-speaking clients).
Willingness to support urgent customer needs after office hours when required.

Aurora Asia Pacific (21C0671)| Stephanie Luan (R21100585)

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