Logistics Customer Service Officer

Main Duties and Responsibilities

• Coordinate and liaise with customers, forwarders, and warehouse personnel for shipment readiness and delivery schedules.

• Assist and update customers with stock queries and shipment schedules promptly.

• Prepare and handle day-to-day documents for deliveries, ensuring accuracy and compliance with company policies.

• Communicate effectively with warehouse operation team to manage shipments (inbound/outbound) and resolve any issues that may arise during the process.

• Ensure seamless communication between the warehouse and customers to facilitate smooth operations.

• Verify and issue the billing summaries to customers.

• Prepare monthly reports for Key Performance Indicators (KPIs) related to warehouse operations and customer service.

• Analyze data to identify areas for improvement and present findings to the Warehouse Manager.

• Perform any other ad-hoc duties as assigned by the Warehouse Manager to support the team and warehouse operations.

• Assist with monthly stock takes, ensuring accurate inventory counts and reporting discrepancies to the relevant personnel.

• Any other ad-hoc duties as assigned.

HOW TO APPLY

Interested applicants, please click on “Apply Now” or submit your resume to [email protected]

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171