Operations Manager

This role is posted on behalf of Nava 1872 Pte Ltd (clipper tea) with support from the Singapore Business Federation (SBF) under the JSIT WST initiative. SBF/JSIT facilitates outreach and connections only and does not act as an employment agency. All hiring decisions are made solely by the hiring company.

Our member company is seeking a meticulous and motivated Operations Manager to join the team In this role, you will play a critical part in leading and optimizing F&B and retail operations by driving outlet performance, achieving revenue targets, and delivering exceptional product and service standards through effective team leadership and strategic execution.

Job Responsibilities

• Lead and scale F&B and retail operations to drive business growth, operational excellence, and outlet profitability across Singapore.
• Manage and develop high-performing teams to achieve revenue targets, enhance productivity, and deliver exceptional customer experiences.
• Execute strategic initiatives and operational standards to ensure consistent product quality, service excellence, and sustainable business performance.

• 3-5 years of experience in F&B or multi-site retail operations with 2 or more outlets
• Strong command of written and spoken English. Proven experience in managing P&L, budgeting, and cost controls.
• Demonstrated leadership with high emotional intelligence (EQ) and strong interpersonal skills.
• A track record of driving commercial performance and operational improvements.
• Highly organised, detail-oriented, and systems-driven; thrives in a dynamic, fast-paced environment.
• You must have the passion for hospitality and tea, which is our core of our business.
• We are seeking a positive individual, a true leader that will lead by example and is willing to lead from the front line.

We thank all applicants for their interest. Due to the volume of applications, only shortlisted candidates will be contacted. Please note that applicants must already possess valid work authorization to work in Singapore at the time of application.

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