Schemes (2-Year Contract)

Overall Job Responsibility

Schemes Support provides application processing and administration for a suite of disability support schemes. The department ensures the seamless delivery of subsidies, disability verification, and accessibility resources to empower persons with disabilities and their caregivers.

The successful candidate will:

• Be part of an integrated scheme administrative support and processing team to assist persons with disabilities with their applications
• Provide customer service and advice to caregivers, persons with disabilities, stakeholders and public

Duties and Responsibilities

1. Scheme Administration

• Lead the end-to-end operationalization of scheme(s), including process review and design, IT system implementation, and strategic vendor management
• Supervise a team of staff by providing active mentorship and strategically distributing workloads to ensure team well-being and productivity
• Act as the primary custodian for policy compliance, ensuring all scheme processes align with established internal and ministry guidelines
• Oversee the processing of applications for disability schemes, directly handling complex or high-impact cases that require senior-level judgment
• Drive the day-to-day operations of assigned schemes, monitoring operational KPIs and implementing corrective actions to meet service standards
• Manage escalation process to resolve issues should any arises
• Handle phone and e-mail enquiries for all matters relating to the assigned scheme(s)
• Oversee the systematic filing and archiving of documents, ensuring audit-readiness and efficient record management
Meeting coordination and scribing duties

2. Project Management

• Drive the planning and execution of projects to build sector-wide capability through partnership with Social Service Agencies (SSAs) and government agencies and public/private sector to enhance service delivery and productivity
• Proactively engage and influence internal and external stakeholders to secure buy-in and foster collaborative partnerships
Lead the identification and scoping of productivity projects by conducting environmental scans, research, and site visits to address sector gaps

3. Reporting

• Synthesize and analyze operational data to provide actionable insights and high-level reports for Senior Management and Ministry briefings
Monitor scheme trends to preemptively identify operational risks or areas for policy review

4. Other Duties

• Other duties as assigned by Reporting Officer

• Degree or Diploma holder in any discipline, minimum of 3 years of relevant experience.
• Proven experience in leading a team or supervising staff is preferred
• Familiar with use of MS Office applications such as MS-Word and MS-Excel
• Strong verbal and written communication and interpersonal skills with the ability to build strong working relationships at all levels
• Energetic and enthusiasm with a strong client focus
• Possess good analytical and problem-solving skills with an ability to remain focused on outputs and to adjust delivery mechanisms to meet deadlines and client needs
• Able to manage multiple projects with excellent project management skills and to thrive under pressure in a fast-paced environment
• Good organisation skills, meticulous and diligent to manage competing time demands for multiple projects within given timeframes
• Team-player who shares knowledge and displays initiative in assisting colleagues

Additional Information

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1. Current and expected salaries and annual package

2. Reason for leaving current employment (if applicable)

We regret that only shortlisted candidates will be informed.