Customer Service Officer (Full-Time) (Jurong & Marine Parade)

About the Role

We’re looking for a cheerful and dependable Customer Service Officer to join our tuition centre's front-desk team. As the first point of contact for our students and parents, you’ll play a key role in shaping their experience with us. This role is perfect for someone who thrives in a structured environment, enjoys engaging with people, and takes pride in ensuring smooth daily operations.

What You’ll Be Doing

• Serve as the first point of contact for walk-in customers, calls, and enquiries
• Assist with student registration, class scheduling, payment processing, and other administrative tasks
• Explain our tuition programs clearly and confidently to parents and prospects
• Follow up with parents on attendance, payments, and student matters when needed
• Work closely with teammates to manage the smooth day-to-day operations of the centre
• Maintain a clean, welcoming, and organized environment for students and parents
• Provide a positive and cheerful customer experience in line with our service values
• Occasionally assist at other centre locations when required

Working Hours

You will be working a fixed 5-day schedule:

• Tuesday to Friday: 10:00 PM to 9:30 PM
• Sunday: 8:30 AM to 7:00 PM
• Off days are fixed on one Monday and Sunday

Locations: Jurong East / Marine Parade

Who We’re Looking For

• Minimum Diploma qualification in any field
• Strong interpersonal and communication skills with a customer-first attitude
• Responsible, reliable, and capable of working independently and as part of a team
• Self-motivated, proactive, and detail-oriented
• Able to handle multi-tasking in a fast-paced environment
• Willing to travel between centres occasionally when necessary
• Must be able to commit to the stated fixed working hours

Why You’ll Love This Job

• 5-day work week with fixed off-days (Fridays & Saturdays)
• Comfortable, fully air-conditioned and clean indoor environment
• Mostly seated work – minimal standing required
• Work directly with cheerful, innocent kids who bring surprises every day!
• Supportive team culture with room for personal and professional development
• Be part of a growing education brand with multiple centres across Singapore
• Endless opportunities to learn and improve in both customer service and operations
• Career progression opportunities as we believe in promoting from within

If you enjoy meaningful interactions, like helping others, and want to work in a positive, children-friendly environment, this could be the right opportunity for you.

Click “Apply Now” to send in your resume. Shortlisted candidates will be contacted within 5 working days. We look forward to getting to know you!