Customer Service & Operations Assistant

As a Customer Service & Operations Assistant, you will play an integral role in supporting customer service operations, managing eGazette advertisement processing, coordinating invoicing and payment follow-ups, and providing administrative support to ensure efficient day-to-day operations.

Key Responsibilities

• Coordinate and process eGazette advertisement submissions for print publication, ensuring accuracy and timely completion
• Prepare and issue invoices to customers in accordance with established procedures
• Monitor outstanding payments and follow up with customers professionally to facilitate timely collection
• Respond promptly and courteously to customer enquiries via phone, email, and other communication channels
• Maintain accurate customer records while ensuring the confidentiality of customer information
• Perform general administrative duties, including document management, filing, data entry, and correspondence
• Support the team with operational coordination and administrative tasks as required
• Undertake other duties and responsibilities as assigned by the supervisor

Requirements

• Diploma/GCE A/O Level, Higher NITEC, NITEC or equivalent
• Preferably 1–2 years of experience in customer service, administration, or a related field. Entry level with a positive attitude and willingness to learn are encouraged to apply
• Excellent interpersonal and communication skills, with a customer-centric approach
• Meticulous, organised, and able to manage multiple priorities effectively
• Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook
• Able to work independently while contributing effectively as part of a team
• A positive attitude, strong sense of responsibility, and commitment to delivering quality service

Why Join TOPPAN NEXT?

At TOPPAN NEXT, you'll be part of a collaborative team that values professionalism, continuous learning, and service excellence. We provide opportunities to develop your skills, contribute to meaningful work, and grow your career in a supportive environment.