Housekeeper

Responsibilities

• Supervise housekeeping operations to ensure cleanliness, orderliness, and compliance with standards across rooms, apartments, and common areas.
• Inspect rooms and facilities before check-in and after check-out, follow up on defects, missing items, and coordinate replacements.
• Handle guest and tenant complaints/requests promptly, delivering courteous and professional customer service at all times.
• Manage manpower, schedules, supplies, and equipment to ensure adequate staffing and smooth daily operations while controlling costs.
• Maintain accurate inventories and records, including assets, guest supplies, linens, promotional materials, and VIP/CIP guest details.
• Coordinate check-in/check-out inspections and inter-departmental communication with Front Office, Concierge, Bell Counter, and vendors.
• Train, guide, and evaluate housekeeping staff, recommend operational improvements, procedures, products, and equipment in line with standards.
• Ensure safety, security, and compliance, including key control, fire and WSH regulations, vendor coordination, periodic deep cleaning, and other assigned duties.

Requirements

• O-Level or above
• At least 3 years of supervisory experience in Hotel Housekeeping
• Possesses good leadership skills and knowledge of housekeeping of guestrooms and public areas