Customer Service Rep (Order Management) #JEE

Recruit Express

Date: 6 days ago

City: Bukit Merah, Central

Est. SGD 2,442 - SGD 3,398 / mo ⓘ

Contract type: Full time

Singapore | Posted: Jul 13, 2026

Oversee the Order Fulfilment process from start to end.
Monitor and manage the order book, ensuring blocks, holds and errors are resolved quickly.
Handle exceptions such as urgent orders, delivery splits, or manual deliveries.
Serve as the first point of contact for Customer Care on order status, delays, and escalations.
Work closely with planning, warehouse, logistics, and transport teams to align on fulfilment priorities.
Maintain structured daily/weekly communication cadences to highlight risks, shortages, or late deliveries.
Work closely with the shipping team to ensure transport bookings are secured and outbound shipments are tracked
Identify recurring issues in fulfilment and work with site/divisional teams on preventive actions.
Other ad-hoc projects as assigned.

Interested applicants, please call (Eve) Leong Er Evelyn (CEI Reg. No. R1104496) @ 65150600

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