IT Clerk

Key Responsibilities

• Maintain accurate records and ensure proper control of service items.
• Attend to customer enquiries via phone and email, providing timely support and follow-up.
• Prepare documentation, perform data entry, and maintain accurate billing and service records.
• Maintain office IT infrastructure, including Wi-Fi, network connectivity, routers, switches, and basic security controls.
• Coordinate with external vendors and service providers to ensure timely technical support and equipment maintenance.
• Provide administrative support and assist with other operational duties as assigned.

Requirements

• Minimum 1–2 years of experience in an administrative, coordination, or customer support role.
• Certificate, NITEC, Higher NITEC, or Diploma in Information Technology, Computer Engineering, or a related discipline.
• Proficient in Microsoft Office applications with strong administrative and organizational skills.
• Good communication and interpersonal skills with a customer-focused approach.
• Able to multitask, prioritize effectively, and work independently in a fast-paced environment.