IT System Engineer (L2) (Singaporeans ONLY)

Job Description

• Manage and support on hardware and software components pertaining to a system infrastructure, including operating systems, servers, storage, backup, cloud etc.
• Adequate troubleshooting and hands-on skill in System server, Storage, cloud orchestration and automation
• Strong knowledge of Microsoft Windows Server, Active Directory, Exchange, Office 365, and Azure or AWS
• Familiarity with network fundamentals (TCP/IP, DNS, DHCP)

- Virtualization - Microsoft Hyper-V, VMware

- Hyperconverged - Nutanix

• Backup Solution e.g. Veritas, Veeam, etc.
• Licenses and certificate activation

- Cloud - O365, Azure and AWS, backup

• Basic network and security features
• Ability to pick up or learn different technologies such as Cisco VOIP solution such as CUCM, WEBEX, CSM
• Call response and support within service level agreement
• Incident / problem troubleshooting, fault clarification and isolation
• Provide workaround and/or resolution
• Communication and reporting
• Security updates and patching
• Maintaining technical documentation
• Other ad hoc duties as assigned by the company

• Minimum Diploma in any IT related disciplines
• Having Certification: Azure, AWS Cloud certified/ Microsoft Certified is preferred

- At least 3 - 5 years of IT Operations experience, especially in the area of System Infrastructure and Cloud solution

• Self-motivated with strong sense of responsibility and urgency
• Diligent in documentation, reporting and tasks tracking ability
• Posses analytical skills to be able to solve issues and ability to work independently and cope with pressure
• Time management, Good communication, interpersonal and problem-solving skills, with customer friendly attitude and ability to work in a team environment
• Having a Valid Cat 1 clearance or qualified to apply
• Willing to commit standby work (24/7)