Front Desk Executive (Hotel / Airline Experience) Contract

Front Desk Executive (Hotel / Airline Experience) Contract

Work days & Hours: Monday-Friday, office 8:30am-5:30pm or 9am-6pm

Working Location: Raffles Place

Start Date: ASAP (6 months and potential for conversion to permanent)

Key Criteria

• 5 years in Hospitality/Tourism (airline or hotel industry experience required)
• Experience managing high-profile teams/VVIPs
• Meeting room management experience is a plus

Workplace Experience

- Knowledgeable of the unique floor operations, culture, events, and key stakeholders.

• Understands employee meeting setups, methods of communication, and other workplace needs.
• Maintains professional relationships with stakeholders at all levels, including senior stakeholders, C-Suite executives, VVIPs, and high-profile guests.
• Adaptable to unexpected events or issues, and able to facilitate communication with appropriate parties (Helpdesk, Facilities, etc.) for timely resolution on behalf of the client.
• Manages the client process for new hires and visiting employees, including pre-checks of workstations, and assisting with on-site needs.
• Assists with troubleshooting technology and facilities issues, ensuring office equipment is in good working condition and rectifying issues immediately.
• Liaises with and manages respective vendors to support the functionality of the office space.
• Ensures the workspace is always kept clean and tidy, free of any waste, technology, or sensitive materials.
• Performs regular walkthroughs on the floors with checklists to report low stock of supplies (pantry/stationery/equipment), facility/janitorial needs, maintain office aesthetics, and assist with ad hoc requests.
• Keeps all SOPs, playbooks, and service standards updated at all times.

Guest & Visitor Experience

• Gathers and manages necessary information for guest pre-registration to ensure a smooth onsite guest experience.
• Promptly escorts guests/clients, including C-Suite executives, VVIPs, and high-profile guests, to their assigned conference room to meet with personnel.
• Understands and gains familiarity with the employees and visitors.
• Facilitates the experience for visiting clients' employees, C-Suite executives, VVIPs, and high-profile guests, from arrival to departure.
• Delivers seamless, secure, and discreet registration services, ensuring compliance with security protocols where applicable.

Meeting Room Support

• Provides a one-point-of-contact approach to managing meeting room bookings and supports beverage service coordination for meetings.
• Checks conference rooms at the start and end of the day, as well as between meetings, to ensure amenities are well-stocked and in ready-to-use condition, tables and chairs are neat, and all technology equipment is correctly in place.
• Ensures fast room turnaround to maintain operational efficiency and satisfaction for all guests, including C-Suite executives, VVIPs, and high-profile guests.

Administrative Support

• Provides direct administrative support where required, including but not limited to organizing couriers, sorting mail, sending documents/packages to international offices, and booking facilities.
• Assists with ad hoc projects and initiatives within the business.
• Supports ad hoc operational tasks, events, and client requests promptly and professionally.
• Undertakes other ad hoc responsibilities as required.