Project Officer (Frontline Service) [Up to $4000/Month | 1-year contract]

We’re hiring a Project Officer (Frontline Service) to handle religious-related enquiries and provide support through counter service, hotline, and email channels. If you have experience in customer service & managing enquiries across different channels, this role could be a good fit for you.

Nearest MRT: Little India/ Rochor

Working Hours: Monday: 8.30am-5.30pm, Tuesdays-Friday: 8.30am-6.00pm

Salary: Up to $4000/Month (Depending on qualification & experience)

What You’ll Be Doing

• Manage customer enquiries through multiple channels, including walk-in counters, hotline calls, and emails, serving as the primary point of contact for timely support and resolution.
• Analyze frequently asked questions and customer enquiry trends to enhance knowledge resources and improve overall service delivery.
• Perform quality reviews on AI-generated responses to ensure information accuracy, relevance, and alignment with approved guidelines.

Requirements

• Diploma or Degree with a Madrasah education background are required, as the role involves handling and responding to religious-related enquiries.
• Prior experience in customer service, frontline support, or managing enquiriesthrough channels such as counter service, hotline, and email will be advantageous.
• Comfortable using digital tools, knowledge management systems, and other online platforms to support daily operations.
• Strong verbal and written communication skills, with the ability to provide clear and professional responses to customers.
• Proficient in Microsoft Office applications, including Word and Excel, for documentation and reporting purposes.

Interested candidates can apply now via My Careers Future.

We regret to inform that only shortlisted candidates will be informed.

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Olga Vallentine Sebastian

BGC Group Pte Ltd (Outsourcing)

EA: 05C3053