Call Centre Associate/ Officer x 2 (1 year contract)#JTL

RECRUIT EXPRESS PTE LTD

Date: 2 weeks ago

City: Singapore, Singapore

Salary: SGD 2,700 - SGD 2,800 / mo

Contract type: Contractor

Act as the first point of contact for the customers

- Supporting Client’s calls

- Calls will be recorded, and information needs to be input into system

- Call are coming in from our telephony - soft phone Avaya

- Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction

- Provide satisfactory explanations to customers and take remedial action where necessary

- To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

- Ad-hoc duties that related to contact centre projects.

Topaz Liang Huimin (CEI No. R1104500), email to: Sign in to view email

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