Application Support Specialist (Government projects)

We are seeking a L1 Application Support Specialist to join our client's team to troubleshoot issues, support enterprise applications, and deliver excellent user support.

• Hybrid work arrangement.
• Gain exposure to large scale government projects.
• Career growth opportunities.

Responsibilities

• Provide first-line support for enterprise applications and respond to user enquiries via support mailboxes.
• Log, track, and resolve support tickets within agreed service levels (SLAs).
• Triage and prioritise incidents, escalating complex issues to the L2/Application Support team when required.
• Coordinate with technical teams to ensure timely issue resolution and follow-up.
• Maintain support documentation, knowledge base articles, and operational runbooks.
• Support governance and compliance activities across enterprise platforms.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Experience in IT helpdesk, application support, or L1/L2 support roles.
• Familiarity with one or more of the following platforms: Salesforce CRM, Marketing Cloud, Workato, UiPath, Workday/Cumulus, Tableau, or Slack.
• Experience using ITSM or ticketing tools such as ServiceNow, Jira, or equivalent.
• Strong troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Interested candidates may click on apply or apply via email to [email protected].

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Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781