Customer Service Officer (MNC / Warehouse)

Industry: Logistics

MNC Environment

Permanent role (AWS Guaranteed + Variable Bonus + Overtime)

Responsibilities

• Ensure customer orders are processed accurately and in a timely manner.
• Submit reports promptly in accordance with established customer schedules.
• Investigate root causes of operational incidents and service failures; provide recommendations to Customer Service Managers and Management for improvements.
• Liaise closely with customers to resolve order or shipment-related issues and provide regular updates.
• Conduct cycle counts as scheduled and maintain proper documentation for audit trail purposes.
• Reconcile stock discrepancies and ensure accurate inventory management within the customer’s WMS system.
• Complete all billing activities promptly and accurately, supported by the necessary documentation.
• Collate and compute monthly KPI reports, ensuring consistency and reliability.
• Achieve and maintain KPI targets, while proactively suggesting improvements when necessary.

Requirements

• Customer Service Orientated and team player
• Product and System knowledge & MS Office Skills

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

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People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz