Customer Support Engineer / Specialist #HMS

RECRUIT EXPRESS PTE LTD

Date: 2 weeks ago
City: Singapore, Singapore
Salary: SGD 4,500 - SGD 5,500 / mo
Contract type: Contractor

Hiring: Customer Support Engineer / Specialist

Industry: Role supports the Semiconductor business

Location: Changi

Working Hours: Monday – Friday, 8:00 AM – 5:30 PM

Salary: S$4,200 – S$5,500/month

Position: Customer Support Engineer / Specialist

Key Responsibilities

Customer Support

  • Provide prompt technical support and information to customers.
  • Build strong customer relationships and ensure high customer satisfaction.
  • Gather and communicate customer feedback on product quality, delivery and services to internal teams.
  • Initiate and coordinate customer satisfaction improvement activities across departments.

Quality & Compliance

  • Comply with all company and customer quality, safety and compliance requirements.
  • Maintain good housekeeping practices.
  • Observe safety procedures and use approved work methods both within the factory and at customer sites.

Failure Analysis

  • Perform failure analysis on defective products after receiving the necessary training.
  • Prepare detailed failure analysis reports.
  • Verify and identify defective products accurately.

Defect & Crisis Management

  • Lead containment and control activities during quality issues.
  • Escalate critical issues appropriately when required.
  • Support operational tasks based on training plans and business needs.

Interested candidates, do submit your resume to : OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820

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