Service Excellence/Feedback Management Executive ($3.5-5k) [Healthcare] #HCYT

Job Responsibilities

• Support the day-to-day operations of patient services and ensure smooth service delivery.

• Coordinate patient admissions, appointments, medical transfers, and patient liaison services.

• Review and improve work processes to enhance operational efficiency and service quality.

• Handle service feedback, investigate incidents, and coordinate resolution of service-related issues.

• Prepare written responses to feedback and complaints when required.

• Prepare operational reports and maintain accurate records and documentation.

• Support departmental and hospital-wide projects, meetings, and operational initiatives.

• Provide guidance, training, and support to team members.

• Bachelor's Degree in any discipline.

• Minimum 2 years of experience in healthcare, hospitality, aviation, customer service, or other service-oriented industries.

• Strong communication and interpersonal skills with the ability to engage stakeholders at all levels.

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Alicia Cheong Ling Wei

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License No.: 99C4599

CEI No: R1104785

Job summary

Support patient service operations and enhance the overall patient experience through effective coordination and service excellence.