CUSTOMER SERVICE MANAGER

TOP ONE SERVICE PTE. LTD.

Date: 2 weeks ago

City: Singapore, Singapore

Salary: SGD 3,400 - SGD 4,800 / mo

Contract type: Full time

Respond promptly and professionally to customer inquiries via phone, email and chat
Review & standardize all customer service reply to maintain a consistently high quality service standard
Monitor customer satisfaction level & identify areas for improvement
Motivate team member to hit KPI
Brainstorm idea to improve chat quality & customer experience
Provide training & exam to customer service team
Co-ordinate with marketing team to bring more new leads
Roster planning
Fostering a teamwork culture

Are you the employer?

Claim this listing — get Easy Apply, applicant tracking, and priority placement.