Assistant Housekeeping Manager

The Assistant Housekeeping Manager supports the housekeeping team in maintaining the highest standards of cleanliness, presentation, and service across guest rooms, public areas, and back-of-house areas. The role assists in supervising daily operations, coordinating staff, controlling supplies, and ensuring guest satisfaction in line with hotel standards.

Key Responsibilities

• Assist in supervising the daily housekeeping operations of guest rooms, public areas, and laundry, where applicable.

• Support the Executive Housekeeper in planning and assigning work schedules, room assignments, and staff deployment.

• Inspect guest rooms, corridors, public areas, and back-of-house areas to ensure cleanliness and maintenance standards are met.

• Monitor housekeeping staff performance, attendance, grooming, and productivity.

• Provide guidance, coaching, and on-the-job training to housekeeping team members.

• Assist in recruiting, onboarding, and training housekeeping staff as required.

• Ensure all housekeeping procedures, safety standards, and brand standards are followed consistently.

• Handle guest complaints and special requests promptly and professionally.

• Coordinate closely with Front Office, Engineering, and other departments to support smooth hotel operations.

• Monitor inventory of linens, amenities, chemicals, and cleaning supplies.

• Assist with stock control, ordering, and cost management to minimize waste.

• Check lost and found procedures and ensure proper logging and safekeeping of guest items.

• Support deep-cleaning projects, room turnaround, special events, and high-occupancy periods.

• Prepare daily reports, maintenance follow-up, and incident reports as required.

• Perform inspections to ensure guest rooms and public areas are ready for occupancy and presentation standards are maintained.

• Assist in ensuring compliance with hygiene, health and safety, and sanitation requirements.