Senior Voice Engineer

• Job Reference: 159649
• Industry: Information and Communications Technology
• Consultant Registration Number: R22106767
• EA License Number: 02C3423

Key responsibilities

• Configure Teams tenant for voice — policies, dial plans, routing.
• Build lab SBC for Direct Routing validation; execute ATPs.
• Coordinate the AudioCodes SBC rack/stack/patch/onboard across 11 sites (with Park Place partner).
• Lead the Singapore Pilot site cutover and subsequent waves.

Required experience and qualifications

• 5+ years hands-on Teams Phone / Direct Routing engineering.
• AudioCodes SBC operational experience.
• Experience working in a large, geographically distributed global organisation, comfortable operating across multiple time zones and cultural contexts.
• Experience working within a globally distributed team, collaborating effectively across multiple time zones and cultural contexts.
• Excellent written and verbal communication skills; able to engage with senior stakeholders and translate technical detail for non-technical audiences.
• Comfortable working in a hybrid client/partner team with clear ownership boundaries.

Technical skills

• FROM: Avaya Aura PBX across 11 sites · TO: Microsoft Teams Phone (Cloud PBX, geo-redundant).
• Direct Routing architecture with AudioCodes SBCs at each site; retention of existing PSTN numbers.
• Modern call handling, Teams Admin Center for unified policy/routing/user management.
• Compliance & recording via Verint integration through Microsoft Graph Recording API.
• Dynamic E911 for location-based emergency routing.

Location

Singapore

RECRUITER

Shirley Rajasekar

+65 6232 8811

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