Customer Service Associate (GOVT/BANKING)

Location: Woodlands

Duration: 6 months (till end of year)

Pay: $10-15/hour

Hours: Mon-Fri, Office Hours

1. Customer Communication

• Handle inbound and outbound telephone calls in a professional and friendly manner.
• Respond to inquiries via email promptly, ensuring all queries are resolved efficiently.
• Provide information regarding appointments or issues, addressing any concerns with empathy and clarity.
• Maintain a positive, helpful attitude in all interactions with customers.

2. Administrative Support

• Perform general administrative tasks as assigned, including data entry, filing, and document management.
• Update and assist in processing requests as needed.
• Assist in the preparation of reports, tracking inquiries, and maintaining a log of communication activities.
• Ensure information of customers is accurately recorded in the system.

3. Problem Resolution

• Act as a liaison between callers and internal departments to resolve issues or concerns.

  Escalate unresolved issues to the appropriate department for further assistance.

  Follow up on requests to ensure satisfaction and timely resolution.

• Min. diploma / degree in any field

• Some relevant experience preferred

Interested applicants please submit their detailed resumes via email to

***email_hidden***

All applications and personal information received will be treated with the strictest confidence.

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

EA Licence No.: 99C4599