Customer Service Executive - Airfreight

• Remuneration Package: Up to $4,000 + AWS + Variable Bonus
• Working Hours: Mon–Fri (9am–6pm), Alternate Saturday (9am–6pm)
• Working Location: East – Company Transport Provided at Multiple Pick-Up Points
• Industry: Freight Forwarding & Logistics

About the Role

Join a dynamic global logistics environment where you will play a key role in managing cross-border shipments and purchase orders. This role offers exposure to international coordination, end-to-end shipment handling, and customer relationship management within the fast-paced freight forwarding industry.

Key Responsibilities

• Coordinate closely with overseas offices to ensure smooth shipment execution
• Manage cross trade shipments and Purchase Order (PO) processes from start to completion
• Respond promptly to customer enquiries and provide timely shipment updates
• Verify shipping documents (AWB/BL) and ensure compliance with regulations
• Monitor shipment profitability, validate rates, and ensure accurate billing
• Investigate service issues and propose corrective actions
• Track shipments, provide flight/vessel updates, and ensure on-time delivery
• Prepare reports and participate in customer meetings
• Ensure compliance with customer SOPs, operational procedures, and QHSE standards

Key Requirements

• Minimum 2 years of customer service experience in freight forwarding
• Knowledge of sea freight is required; air freight experience is an added advantage
• Familiar with shipping documents and Incoterms
• Strong communication and interpersonal skills
• Detail-oriented, proactive, and able to work independently

Apply now, send your CV to ***email_hidden***

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