Clinical Operations Executive - Medical

Salary: up to $4500

Working Days & Hours: Mon-Fri office hours

Location: Queenstown

• Responsible for daily operations of assigned inpatient ward(s), including ward reception counter services, administrative / operational matters and partnering Ward Nurse Manager and other stakeholders to solve system and process issues.

• Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.

• Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.

• Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects to ensure:

• adequate planning of project phases and bed closures to minimize disruption to inpatient operations,

• user requirements are adequately captured in project specifications,

• site works are carried out in compliance to hospital standards e.g. infection control,

• projects are completed on time and within budget.

• Track, monitor and make recommendations for all hospital related requirements related to its annual planning cycles, including financial, manpower and total training budgets.

• Work closely with relevant departments on special projects, workgroups or committees to resolve intra-department conflicts, initiate and propose options where possible and see through the implementation to ensure desired outcomes are achieved.

• Participate actively in relevant Way projects, Quality Improvement/ IT projects and initiatives. Constantly review within assigned areas, systems and process initiatives to achieve safer, better, faster and cheaper care for the customers.

• Handle customer complaints and follow up with service recovery if necessary.

• Review and update policies and procedures as needed.

General Duties (20%)

• Support any relevant hospital committees formed within the assigned area(s) of responsibilities, for example, Division of Critical Care Committee, etc.

• Perform any other duties as assigned by Reporting Officer.

Job Requirements: Min Degree in any course

Interested candidates, please submit your resume to: ***email_hidden***

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

***email_hidden***