Supply Chain Customer Experience Specialist

• Location: Town
• Employment Type: 1-Year Contract (Renewal Opportunity Available) with Completion Bonus
• Work Hours: 5-Day Work Week, Office Hours

Key Responsibilities

Order Fulfillment

• Process customer purchase orders for finished goods and POSM, ensuring alignment with market forecasts and compliance with inventory management guidelines.
• Coordinate with internal stakeholders to resolve supply and pricing issues, verify sales price accuracy, and ensure adherence to order processing standards, using SAP efficiently and in a timely manner.
• Collaborate with third-party logistics providers to address logistics and delivery planning issues, ensuring that Post Goods Issues (PGI) and invoices are issued according to the order fulfillment SOP.
• Monitor delivery progress with logistics partners and keep customers informed of expected delivery dates.
• Ensure all deliveries are successfully completed and that Proofs of Delivery (PODs) are accurately received and recorded.
• Provide support to other markets during peak periods or as needed.

Customer Services and Logistics Operations

• Schedule and manage order deliveries to ensure timely shipment while optimizing transport and freight efficiency.
• Deliver a high standard of customer service by providing advance shipping notifications, ensuring complete and accurate documentation, responding promptly to customer inquiries, and tracking the fulfilment of market demands.
• Collaborate with local stakeholders to fulfil documentation and operational requirements efficiently and without delays.
• Oversee workflow continuity by monitoring processes and working closely with the Accounts team and other internal departments in accordance with established procedures.

Continuous Improvement

• Ensure adherence to internal controls and supply chain best practices in line with group policies.
• Regularly review workflows and documentation to identify opportunities for process improvements and enhanced operational efficiency.

Key Requirement

• Minimum 3 years of relevant experience in Supply Chain or Customer Service, preferably from companies with complex organizational structures and a multicultural environment.
• Experience in a Shared Service Centre environment is a plus.
• Experience with inventory software, MS Office, and ERP systems (SD/MM/SAP) is desirable.
• Familiarity with local laws and regulations regarding transportation and foreign trade compliance is important.
• Experience in Wine & Spirits, FMCG, Consumer, or Luxury Goods sectors is a plus.

How to Apply

If you're interested in applying for this role, please submit your detailed resume in MS Word format to ***email_hidden***.

EA Personnel : R24124899

EA Licence : 22C1376