Customer Service Executive (Insurance)

Key Responsibilities

• Handle customer enquiries via phone and email in a timely and professional manner
• Provide end-to-end support for policy servicing, feedback, and request handling
• Follow up on cases to ensure issues are resolved within service standards
• Guide customers on the use of digital portals and mobile applications
• Manage escalated cases and provide appropriate resolution or service recovery
• Coordinate with internal and external stakeholders to resolve service-related matters
• Maintain accurate case records and complete necessary documentation
• Support process improvements and service quality enhancements
• Ensure compliance with internal policies, procedures, and regulatory requirements
• Perform ad-hoc duties as assigned

Interested applicants may email resume to

***email_hidden***

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted