Insurance Customer Service

Job Scope

• Handle inbound and outbound enquiries from policy members, HR representatives, and intermediaries via calls and emails in a professional and customer-focused manner
• Provide end-to-end customer support with strong focus on first-contact resolution and timely follow-up of cases, feedback, and complaints
• Support customers and intermediaries on the usage of company portals and mobile applications
• Manage escalated cases and work closely with internal and external stakeholders to resolve servicing and claims-related matters
• Ensure accurate documentation, administrative support, and compliance with internal and regulatory requirements
• Identify recurring issues and contribute to process improvement initiatives to enhance customer experience and service standards

Requirements

• Minimum 2 years of experience in contact centre call and email handling
• Familiar with contact centre systems and applications
• Customer-oriented with strong communication and escalation handling skills
• Experience in group insurance products and medical claims will be advantageous
• Insurance certifications will be advantageous

Interested applicants please email your resume to ***email_hidden***

Ivy Tham Yi Ru (R1104692)

Recruit Express Pte Ltd (EA Number: 99C4599)