Customer Service Officer

Our client is in the hair treatment industry and they have a few openings for the Customer Service Officer position

This is a customer-facing role focused on front-of-house operations, appointment scheduling, and administrative support. The position prioritizes a welcoming personality and communication skills over prior experience, making it ideal for individuals looking to grow within a customer service or retail/clinic operations environment

Responsibilities

• Customer Communication: Handling incoming phone calls and managing the outlet's WhatsApp channel.

• Appointment Management: Scheduling, confirming, and managing customer bookings.

• Front Desk Administration: Greeting customers, handling registration, and managing payment collection.

• Outlet Support: Ensuring day-to-day operations run smoothly alongside the team.

Requirements

• Language Skills: Proficiency in Chinese is required to communicate effectively with Chinese-speaking clients.
• Technical Skills: Basic comfort with Microsoft Excel and handling business interactions via WhatsApp
• Interpersonal Traits: Friendly, people-oriented, and team-focused with positive energy.
• Experience: No prior experience needed —a strong passion and willingness to learn are highly valued.

Please send an updated resume to ***email_hidden*** if you are interested to apply for this position

Alfred Lai

EA Reg No: R1545971

EA License No: 21C0434