IT Tech Support Analyst

Be part of the dynamic support organization responsible for supporting a full range of applications and to ensure a stable and resilient non-production& production environment for the business and operations.

The Team is responsible for-

- Change Implementation and management of Global Trade Tools in APAC

- Managing the APAC Instances of the Trade Back Office System

- Overseeing complex Workflow systems for Traditional Trade and Trade Transactions Processing in APAC

- Technical SPOC for APAC Transaction Banking Trade stakeholders

- Understanding and working within local regulations frameworks and requirements (Security, Infra, etc.,)

- Use your technical expertise to support the Team in ongoing activities

- Application setups and interface configurations

- Assist with issues analysis, troubleshooting and fix

- Monitor and maintain stable application platforms in DEV, SIT, QA, UAT, STG and Prod

- Aligning with Project Team for technical tasks related to project delivery

- Analyze, Track and manage Production Incidents/problem tickets

- Co-ordinate with Development team for issue fixes, delivery, testing and deployment to Production

- Change Request preparation and related tasks

- Analyze and Manage dependencies within different components and systems

- Understand the application functionality to link the same to technical setup

- Liaise with BA and provide required technical support

- Liaise with Infra Team for ongoing patches, environment maintenance, incident resolution and new setups

- Work with the Application Production Support (APS)Team for incident investigations, deployment activities, monitoring

- Experience 4+ years

- Experience on Linux / Shell script, Oracle PL/SQL, Autosys & Java

- Experience on Jenkins Scripting preferred

- Any certification on Linux / Shell script, Oracle PL/SQL & Java

If interested, you can click on “Apply here” or write an e-mail to ***email_hidden*** with your updated resume.

NOTE: - Only shortlisted candidates will be contacted back.

Thanks & Regards

Deeksha Agarwal

EA Licence No.91C2918

Personnel Registration No. R26161520