Operations Support Executive (Banking)

Job Responsibilities:

• Provide administrative support to the team
• Update and maintain case trackers, investigation records, and relevant registers
• Monitor investigation timelines and follow up on overdue or outstanding cases
• Coordinate with internal business units to track account closure status and case progress
• Prepare weekly, bi-weekly, monthly, and ad hoc reports for management reporting
• Compile statistics, data summaries, and presentation materials for senior management
• Ensure proper tracking and documentation of investigation cases
• Escalate delayed cases and follow up with relevant stakeholders where necessary
• Support preparation of management reports and presentation slides
• Perform other administrative and operational duties assigned by Team Lead

Requirements:

• Diploma or Degree in Business, Banking, Finance, or related discipline
• Prior administrative or operations experience in banking or financial services is preferred
• Strong attention to detail and organisational skills
• Proficient in Microsoft Excel, PowerPoint, and other Microsoft Office applications
• Good analytical and reporting skills

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Jenalyn Ooi Huai Sian (R1765551)

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