IT Desktop Support Engineer

Information

• Location: Tuas South Ave (Provided Company Bus)
• Interview Process: 1 rounds & 1 – HR
• Salary range: Basic + Company Transport

Job Description：

(A) Software Technical Services

• System Software Maintenance: Daily maintenance, installation, upgrades, user guidance, and configuration of Windows operating systems; including image creation and maintenance.
• Application Software Services: Installation, maintenance, and upgrades of Microsoft Office, Internet Explorer, and other business-related software.
• User Guidance: Troubleshooting software and hardware issues encountered by users; providing basic training.
• Antivirus Maintenance: Installation of antivirus software, virus database updates, and virus removal on client devices.

(B) Hardware Maintenance

• Installation, debugging, network configuration, peripheral setup, and driver installation.
• Hardware fault detection, diagnosis, and troubleshooting.
• Providing repair and delivery services for faulty hardware.
• Ensuring stable operation of hardware (e.g., hard drives, motherboards, memory) through regular maintenance to extend hardware lifespan.
• Providing periodic training and guidance on hardware usage, software operation, and internet access to improve user efficiency.
• Assisting with asset tagging, registration, and maintenance cost tracking.

(C) Network Support

• Terminal network connectivity.
• Troubleshooting terminal network issues.
• Troubleshooting and configuring connections between switches and terminals.
• Supporting wired networks, Wi-Fi, file sharing, and VPN access.

(D) Helpdesk Services

• Handling tickets assigned by the Call Center and completing them on time.
• Performing other Helpdesk tasks assigned by the client.

Requirements

• Be familiar with various Windows operating systems and computer hardware (desktops, laptops, etc.).
• Have knowledge of basic network hardware and be capable of simple troubleshooting and configuration.
• Be able to support office networks, Wi-Fi, file sharing, and VPN.
• Be proficient in configuring and using various application software.
• At least a minimum of diploma or bachelor’s degree in computer science or a related field, with at least two years of relevant work experience.
• Possess basic communication skills in both Chinese and English, and be able to support and maintain both language versions of operating systems and software.
• Have good customer communication skills and the ability to plan and organize work effectively.

HOW TO APPLY

Interested applicants, kindly send your resume in MS WORD format to ***email_hidden*** or please click on “Apply Now” and provide the below details in your resume.

1. Reasons for leaving ALL your employment
2. Current and/or last drawn monthly salary (please provide breakdown)
3. Expected monthly salary
4. Availability

We regret only shortlisted candidates will be notified.

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Career International - FOS Pte Ltd

EA License No: 14C6926

EA Personnel: Foong Mei Qi

EA Personnel Reg No: R22106936